Every thing you need to know about ITFlow

In category: ← Ticketing

About ITFlow

Client IT Documentation, Ticketing, Invoicing and Accounting Web Application for MSPs (Managed Service Providers).

Github stats:

Commits: 2,224
288
74
Latest commit: Feb 13, 2023

Deploy this app to Linode with a free $100 credit!

Languages/Platforms/Technologies:

Lincenses:

GPL-3.0

More about ITFlow

ITFlow

IT documentation, ticketing and accounting system for small MSPs.

View demo
Username: demo@demo | Password: demo

About · Docs · Forum · Report Bug · Request Feature

About

A comprehensive, free & open-source documentation, ticket management, and accounting platform.

The Problem

You're a busy MSP with 101 things to do.
Information about your clients is unorganised and unstructured: scattered in random tickets or folders - when you do eventually find it, it's out of date.
For some issues, you spend longer looking for the relevant documentation than actually working the ticket.
On top of the technical day to day, you also have to take care of the financial side of the business - consistent pricing, quotes/invoicing, and accounting.

The Solution: ITFlow

ITFlow consolidates common MSP needs (documentation, ticketing, and accounting) into one system

In Beta

This project is in beta with many ongoing changes. Updates may unintentionally introduce bugs/security issues.
Whilst we are confident the code is safe, nothing in life is 100% safe or risk-free. Use your best judgement before deciding to store highly confidential information in ITFlow.
We are hoping to have a stable 1.0 release by April/May 2023.

Built With

Backend / PHP libs
PHP
MariaDB
PHPMailer
HTML Purifier
PHP Mime Mail Parser
CSS
Bootstrap
AdminLTE
fontawesome
JS Libraries
chart.js
moments.js
jQuery
pdfmake
Select2
SummerNote
FullCalendar.io

Getting Started / Installation

ITFlow is self-hosted. There is a full installation guide in the docs, but the main steps are:

Install a LAMP stack (Linux, Apache, MariaDB, PHP)

sudo apt install git apache2 php libapache2-mod-php php-intl php-imap php-mailparse php-mysqli php-curl mariadb-server

Clone the repo

git clone https://github.com/itflow-org/itflow.git /var/www/html

Create a MariaDB Database
Point your browser to your HTTPS web server to begin setup

Key Features

Client documentation - assets, contacts, domains, docs, files, passwords, and more
Accounting / Billing - finance dashboard, quotes, invoices, accounting, expenses, etc
Client Portal - self service quote/invoice/ticket management for clients
Alerting - account balance, invoices, domain/SSL renewals
Completely free & open-source alternative to ITGlue and Hudu

Roadmap / Future to-do

MeshCentral (Export common software applications to Software)
CalDAV to integrate with 3rd party calendars
CardDAV to integrate with 3rd party Address books
Recent caller toast alerts to click and bring up the clients account right away
FIDO2 WebAuthn Support for passwordless auth (TPM Fingerprint), (USB Hardware keys such as Yubikey)

See the forum and the open issues for a full list of proposed features & known issues.

Support & Contributions

Forum

For help using ITFlow, feature requests, and general ideas / discussions please use the community forum. For bugs, please raise an issue.

Contributing

If you are able to make a contribution that would make ITFlow better, please fork the repo and create a pull request. Please make sure you're following our code standards. For large changes / new features, please discuss the issue with other contributors first.